Legal

Terms of Service

Effective date: March 30, 2026

Please read these Terms of Service carefully before using the Service. These Terms contain a binding arbitration clause and class action waiver that affect your legal rights.

Acceptance of Terms

By accessing, browsing, or using the Renteos platform, website, applications, APIs, or any related services (collectively, the “Service”), you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to both you individually and the organization.

If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service.

Eligibility

You must be at least 18 years of age and capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements. If you do not, you may not access or use the Service.

Description of Service

Renteos is a property management platform that enables landlords, property managers, and tenants to track leases, generate charges, record payments, and communicate. The Service is provided as a tool for informational and organizational purposes only and does not constitute legal, financial, tax, or accounting advice. You are solely responsible for ensuring your use of the Service complies with all applicable landlord-tenant laws, fair housing regulations, and other legal requirements in your jurisdiction.

We reserve the right to modify, suspend, replace, or discontinue the Service or any feature thereof, temporarily or permanently, at any time and for any reason, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

User Accounts and Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including passwords, API keys, and access tokens. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information; (c) immediately notify us of any unauthorized use of your account; and (d) accept all responsibility for all activity that occurs under your account, whether or not authorized by you.

We shall not be liable for any loss or damage arising from your failure to comply with these security obligations. We may, in our sole discretion, refuse to grant access, suspend, or terminate any account at any time.

Acceptable Use

You agree not to, and will not permit any third party to:

Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose, or in violation of any applicable local, state, national, or international law or regulation
Violate any applicable fair housing, anti-discrimination, or landlord-tenant laws in connection with your use of the Service
Interfere with, disrupt, degrade, or impair the integrity, performance, security, or availability of the Service or any related infrastructure
Attempt to gain unauthorized access to the Service, other user accounts, or any computer systems or networks connected to the Service
Reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive the source code, algorithms, data models, or underlying ideas of the Service
Copy, modify, adapt, translate, create derivative works based on, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Service except as expressly permitted by these Terms
Upload, transmit, or distribute any viruses, worms, Trojan horses, ransomware, spyware, adware, or other malicious code
Use any automated means (including bots, scrapers, crawlers, or data mining tools) to access, monitor, copy, or collect data from the Service without our prior written consent
Resell, sublicense, lease, time-share, or redistribute the Service or access thereto without our prior written consent
Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in the Service
Use the Service to store or transmit infringing, defamatory, obscene, threatening, or otherwise objectionable material
Benchmark or conduct performance testing of the Service without our prior written consent, or publish any results thereof

Violation of this section may result in immediate suspension or termination of your account, in addition to any other remedies available to us at law or in equity.

Intellectual Property Rights

The Service and all content, features, functionality, technology, software, designs, graphics, text, data compilations, logos, trademarks, trade names, service marks, and all other intellectual property embodied in or associated with the Service (collectively, “Renteos IP”) are and shall remain the exclusive property of Renteos and its licensors. These Terms do not convey to you any ownership interest in or to the Service or any Renteos IP, but only a limited, revocable right of use in accordance with these Terms.

All rights not expressly granted herein are reserved by Renteos. Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Renteos IP without our prior written permission.

User Content and Data

You retain ownership of the data, text, files, and other materials you submit, upload, or make available through the Service (“User Content”). By submitting User Content, you grant Renteos a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, process, adapt, modify, store, display, and transmit your User Content solely as necessary to provide, maintain, improve, and develop the Service.

You further grant Renteos the right to generate and use aggregated, anonymized, or de-identified data derived from your User Content for any lawful business purpose, including but not limited to analytics, benchmarking, machine learning model training, product development, and research, provided such data does not identify you or any individual tenant. This license survives termination of your account.

You represent and warrant that: (a) you own or have the necessary rights, licenses, consents, and permissions to submit your User Content; (b) your User Content does not infringe, misappropriate, or violate any third party's rights; and (c) you have obtained all required consents from tenants and other individuals whose personal data you upload to the Service.

Payment Terms

Certain features of the Service require a paid subscription. By selecting a paid plan, you agree to pay all applicable fees at the rates in effect at the time of purchase. Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to renewal. We reserve the right to change pricing at any time upon thirty (30) days' notice; your continued use of the Service after a price change constitutes acceptance of the new pricing.

All fees are non-refundable to the fullest extent permitted by law, including in cases of account suspension or termination for violation of these Terms. You are responsible for all taxes associated with your use of the Service, excluding taxes on Renteos's income. Failure to pay any fees when due may result in suspension or termination of your account and pursuit of all available legal remedies.

Third-Party Services and Integrations

The Service may integrate with or contain links to third-party services, applications, websites, or content (“Third-Party Services”). These Third-Party Services are not under our control, and we are not responsible for their content, privacy policies, practices, availability, or performance. Your use of Third-Party Services is at your sole risk and subject to their respective terms and conditions. We make no representations or warranties regarding any Third-Party Services and shall not be liable for any loss or damage caused by your use of or reliance on them.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an “as is,” “as available,” and “with all faults” basis. Renteos and its officers, directors, employees, agents, partners, licensors, and affiliates (collectively, “Renteos Parties”) expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
Warranties arising from course of dealing, course of performance, or usage of trade
Any warranty that the Service will be uninterrupted, error-free, secure, accurate, reliable, or free of viruses or other harmful components
Any warranty regarding the accuracy, completeness, timeliness, or reliability of any data, information, calculations, or reports generated by the Service
Any warranty that the Service will meet your requirements or expectations, or that defects will be corrected

The Service is not designed or intended to provide legal, financial, tax, or accounting advice. You acknowledge that you are solely responsible for verifying all data, calculations, and outputs of the Service and for seeking professional advice where appropriate. No information or advice, whether oral or written, obtained from Renteos or through the Service shall create any warranty not expressly stated in these Terms.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Renteos Parties be liable for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, business, savings, goodwill, or anticipated savings; (c) loss of data or data corruption; (d) business interruption; (e) cost of procurement of substitute goods or services; or (f) any other losses arising out of or in connection with these Terms or your use of or inability to use the Service, regardless of the theory of liability and even if the Renteos Parties have been advised of the possibility of such damages.

The total aggregate liability of the Renteos Parties arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the amounts you have paid to Renteos in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars ($100.00).

The limitations in this section apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above exclusions and limitations may not apply to you, in which case the Renteos Parties' liability shall be limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless the Renteos Parties from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use or misuse of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law, regulation, or third-party right; (e) any dispute between you and a tenant, co-user, or third party; or (f) any negligent or wrongful act or omission by you. Renteos reserves the right to assume exclusive control of the defense and settlement of any claim subject to indemnification at your expense, and you agree to cooperate fully with our defense.

Binding Arbitration and Class Action Waiver

This section affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Agreement to Arbitrate. You and Renteos agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, “Disputes”) shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, rather than in court before a judge or jury. There is no judge or jury in arbitration. You understand and agree that by entering into these Terms, you and Renteos are each waiving the right to a trial by jury and the right to participate in a class action.

Class Action Waiver. You and Renteos agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, consolidated, multi-party, or representative action or proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding.

Exceptions. Notwithstanding the foregoing, either party may bring a claim in small claims court if the claim qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@renteos.com within thirty (30) days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration clause.

Termination

We may suspend, restrict, or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) your breach of these Terms; (b) your failure to pay applicable fees; (c) requests by law enforcement or governmental agencies; (d) a request by you; (e) discontinuation or modification of the Service; or (f) unexpected technical or security issues.

Upon termination: (a) all licenses granted to you hereunder immediately terminate; (b) you must immediately cease all use of the Service; (c) you remain liable for all fees incurred prior to termination; and (d) all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 7, 10, 11, 12, 13, 15, 16, and 17. We are not obligated to maintain or provide your User Content after termination and may delete it in accordance with our standard policies.

Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. For any Disputes not subject to arbitration, you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware, and you waive any objection based on improper venue or forum non conveniens.

Force Majeure

Renteos shall not be liable or responsible for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, labor disputes, power or telecommunications failures, internet service provider failures, third-party service outages, cyberattacks, denial-of-service attacks, government actions, or changes in law or regulation.

General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Renteos with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent, and the remaining provisions shall continue in full force and effect.

No Waiver. The failure of Renteos to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Renteos.

Assignment. You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. Renteos may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this provision shall be null and void.

No Agency. Nothing in these Terms shall be construed as creating a joint venture, partnership, employment, or agency relationship between you and Renteos. Neither party has the authority to bind the other.

Electronic Communications. By using the Service, you consent to receiving electronic communications from us, including emails, push notifications, and in-app messages. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Export Compliance. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by OFAC.

Headings. Section headings are for convenience only and have no legal or contractual effect.

Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. We will notify users of material changes by posting the updated Terms on this page with a revised effective date. Your continued use of the Service following the posting of revised Terms constitutes your binding acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Service immediately.

Contact

If you have any questions about these Terms of Service, please contact us at support@renteos.com.